function messageKeyUp(field){
		
	var message = document.getElementById('subject').value.toLowerCase() + document.getElementById('message').value.toLowerCase();

	var messageResponse = document.getElementById('messageResponse');
	
	var responseHTML = '';

	if(message.indexOf('refund') >= 0 || message.indexOf('money back') >= 0) responseHTML = '<b>Need to return something for a refund?</b><br>Save time -> <a href="account/helpnow">request a return authorization</a> directly online.<br>It\'s faster than sending a message.';

	if(message.indexOf('return') >= 0 || message.indexOf('exchange') >= 0) responseHTML = '<b>Need to return a product?</b><br>No problem! We make it quite easy.<br><br>Save time -> <a href="account/helpnow">request a return authorization</a> directly online.<br>It\'s faster than sending a message.';

	if(message.indexOf('wrong size') >= 0 || message.indexOf('wrong product') >= 0 || message.indexOf('correct one') >= 0 || message.indexOf('incorrect one') >= 0 || message.indexOf('incorrect size') >= 0 || message.indexOf('wrong color') >= 0 || message.indexOf('incorrect color') >= 0 || message.indexOf('wrong length') >= 0 || message.indexOf('incorrect length') >= 0 || message.indexOf('incorrect product') >= 0) responseHTML = '<b>Received the wrong product?</b><br>Save time -> <a href="account/helpnow">file an incorrect product claim</a> directly online.<br>It\'s faster than sending a message.';

	if(message.indexOf('missing product') >= 0 || message.indexOf('missing some products') >= 0 || message.indexOf('missing a product') >= 0 || message.indexOf('never received') >= 0 || message.indexOf('never got') >= 0) responseHTML = '<b>Missing a product?</b><br>Save time -> <a href="account/helpnow">file a missing product report</a> directly online.<br>It\'s faster than sending a message.';
						
	if(message.indexOf('warranty') >= 0 || message.indexOf('broken') >= 0 || message.indexOf('burning out') >= 0 || message.indexOf('messed up') >= 0 || message.indexOf('doesn\'t work') >= 0 || message.indexOf('doesnt work') >= 0 || message.indexOf('does not work') >= 0 || message.indexOf('became very dim') >= 0 ||  message.indexOf('stopped working') >= 0 || message.indexOf('stop working') >= 0 || message.indexOf('not working') >= 0 || message.indexOf('dead leds') >= 0 || message.indexOf('burn out') >= 0 || message.indexOf('faulty') >= 0 || message.indexOf('defective') >= 0 || message.indexOf('warrantie') >= 0 || message.indexOf('dying') >= 0 || message.indexOf('bad parts') >= 0 || message.indexOf('bad batch') >= 0 || message.indexOf('no longer working') >= 0) responseHTML = '<b>Need to file a warranty claim?</b><br>Save time -> <a href="account/helpnow">file a warranty claim</a> directly online.<br>It\'s faster than sending a message.';


	if(message.indexOf('scikotics') >= 0 && message.indexOf('discount') >= 0) responseHTML = '<b>Scikotics Discounts</b><br>Please accept our apologies, but unfortunately we are not offering any Scikotics discounts at this time. You will find our prices are already quite competitive :)<br><br>We do have <a href="wholesale">wholesale pricing</a> available.<br><br>Also, keep an eye on the <a href="http://www.scikotics.com/forums/forumdisplay.php?f=93">Scikotics Supporters Forum</a>, as we occasionally run group buys.';

	if(message.indexOf('sponsor') >= 0 || message.indexOf('sponser') >= 0) responseHTML = '<b>Sponsorship</b><br>Please view our <a href="http://www.oznium.com/sponsorship">sponsorship guidelines</a>.';

	if(message.indexOf('wholesale') >= 0 || message.indexOf('dealer') >= 0) responseHTML = '<b>Interested in wholesale pricing?</b><br>Get more information about our <a href="wholesale">wholesale pricing</a>.';


	if(message.indexOf('paypal') >= 0) responseHTML = '<p>Please accept our apologies. At this time, we cannot accept Paypal payments. We only accept Visa, MasterCard, and American Express.</p><p>We\'d like to suggest a few alternative payment options if you do not have one of these cards:</p><ol style="margin-top:0;"><li>Ask to borrow a friend or family member\'s card, and pay them cash.</li><li>Paypal offers a MasterCard debit card that draws funds from your account. They also offer a virtual debit card.</li><li>Purchase a prepaid debit card at your local convenience store.</li></ol>';

	if(message.indexOf('money orders') >= 0 || message.indexOf('cashiers checks') >= 0) responseHTML = 'Sorry, we do not accept checks or money orders. We only accept credit cards.';
	
	


	if(responseHTML.length > 0 && responseHTML != messageResponse.innerHTML)
	{
		messageResponse.innerHTML = responseHTML;
		document.getElementById('messageResponseContainer').style.display = 'block';
	}
	else if(responseHTML.length <= 0)
	{
		document.getElementById('messageResponseContainer').style.display = 'none';
	}
}