Oznium.com Help

• Forgot your Password?
• About Oznium
• Shipping & Handling
• Sponsorship Requests
• Wholesale Pricing

To place an order at Oznium.com, you must first add at least one product to your shopping cart. Browse through our product pages, find the product you want to buy, enter the quantity you want, and click the "Add to Cart" button.

The shopping cart page will show you the contents of your cart as well as the order subtotal. To quickly calculate shipping costs, enter your country and postal code. We will display a list of available shipping options.

When you are satisfied with the contents of your shopping cart, click the "Proceed to Checkout" button.

Continue with the instructions, entering your email address, shipping address, and other contact information.

Enter your credit card number, expiration date, etc. Click the large "Place Your Order" button.

We will instantly process your credit card details. If the transaction is approved, you will get an order number. After the order is placed, you will have a chance to add comments or special instructions.

If the credit card transaction is declined, you should make sure there are no typos in the data. Make sure you have enough funds on the card. You may need to contact your bank for more information.

Sorry, we do not accept checks or money orders. We only accept credit cards.

Sorry, but at this time we cannot accept Paypal payments. We only accept credit cards.

You can easily view the status of recent orders by logging into Your Account. Your orders past orders will be displayed on the bottom of the main account page.

Simply click on any order for additional detailed information.

If you made a mistake, and would like to change or cancel your order, please contact us as soon as possible.

We ship from our warehouse in Northern California. For all shipping and handling details, please see our Shipping page.

Returns at Oznium.com are simple:

• You have 365 days from the purchase date to return a product
• Oznium must receive the product from you in re-sellable condition
• You pay return shipping

Click here for more information.

We take great care in packaging to minimize breakage, yet some shipping carriers will still play football with your package.

If a product is visibly broken upon arrival, please contact us with details.

We will do our best to make sure you get a replacement part quickly and with no hassle!

Unfortunately our warehouse is closed to the public. We cannot accept walk-in customers nor local pick-ups. All sales must be made online (or phone). Read more about our local presence in the San Francisco Bay Area.

Yes! We seek sponsorship opportunities that will build strong, successful, and unique partnerships while benefiting all participants. Unfortunately we cannot sponsor individuals.

Because of the high volume of sponsorship requests we receive, we have created a set of sponsorship guidelines.

If you have a website or forum with a steady following, lets talk! We may be interested in a partnership.

Absolutely! We offer competitive wholesale pricing. For more information, and to get started, check out our wholesale pricing page.

Do you have a question that wasn't answered on our website? Do you have any comments about the website, our service, or our products? Perhaps you'd like to see a new product?

In any case, please feel free to Contact Us!